Frequently Asked Questions

StoryLab FAQs

Curious about new StoryLab? Check out some of our frequently asked questions about this digital storytelling space at NVDPL.

For more questions you can attend one of our information sessions or you can email us at

Frequently Asked Questions


Is there a fee to use the StoryLab?
No. StoryLab is open to all NVDPL patrons.

Do I need to have a NVDPL library card?
Yes. You need an NVDPL card, but you do not need to live in the District of North Vancouver. We honour BC One Card services for StoryLab.

Do you allow food and drinks?
No food or drinks are permitted at this time.

Do I need a class or training session to get started?
Yes. Everyone needs an initial orientation to use the space, and you will be required to sign a waiver.

How does booking work? How long can I use the space for?
The Creation Stations, Audio Booth, and Video Studio can all be reserved for up to 2 hours per day. You can make your own reservation online. If you drop-in, staff will assist you with making a reservation. When you arrive for your reservation, you will need to check in with StoryLab staff and present your library card. If you do not have your card with you, staff will ask to see other identification.

Do you offer tours of the StoryLab?
We are not currently hosting group tours. Check our Events Calendar for upcoming virtual StoryLab events, or reach out to us at for more information.

How can I learn how to record, digitize, and create in the StoryLab?
Learning and discovering is what the StoryLab is all about! Come by and try it. We have online learning guides to help you get started and wonderful staff to point you in the right direction. See the events calendar for classes and programs happening in the StoryLab. NVDPL users have full, free access to LinkedIn Learning, a popular learning site for online courses and video tutorials on design, video, photography, production and more. It is accessible from all NVDPL branches and district residents can use the site from anywhere there’s an Internet connection just by using their library card.

I don’t have any experience with video or recording. Is help available?
We have expert staff and reference guides to provide an orientation to the space and equipment! Use of the space is self-serve, however. For learning opportunities:

  • Find books on our shelves, eBooks, or online classes. We suggest starting with LinkedIn Learning as it has numerous courses of interest in these areas, and is free with you Library card
  • Our StoryLab webpages have tutorials and resources listed for self-learning.
  • We offer programs in the StoryLab to demonstrate the use of computer software, production equipment, and project workflow techniques.  
  • Schedule a one-on-one training session with a Digital Services Assistant. Email Appointments will not be accepted for extensive artistic consultation or general computing questions.  

What is a green screen?
Green screen is a technique used in film-making and photography to make it simpler and easier to add backgrounds, characters or other images. Once the visual content is captured, automatic software colour selection and removal tools allow the uniform green colour to be replaced with the desired images. One use of green screen technology that you're probably familiar with is to add maps and weather data to meteorological forecasts on television and the internet. Green screens are also used in movies to create imaginary places and things or to simulate far away places.

Can I have a finished podcast/product done in my first booking?
Not likely. It takes time to complete a project, and in your first booking most of your time will be spent orienting yourself to the equipment.

Can we check any of the equipment out for at-home use?
No. StoryLab equipment is only available for use at StoryLab.

Can I save work on your computers and equipment? How do I save my files?
No, please bring your own storage devices or create personal cloud storage accounts. USB memory sticks are available for purchase at NVDPL at the Circulation Desks.

Can I use the StoryLab Creation Stations for word-processing, checking emails, or going on social media?
No, they are reserved for digital creation only.

What happens if I break something?
As per our Terms of Use, you are responsible for any willful or accidental damages. Any repair, replacement, or additional cleaning costs of the space or equipment affected will be at your expense.