Interlibrary Loans

Are you looking for a book that you can't find in our library catalogue? If the book you want was published over a year ago or is out-of-print, you can request that we bring it in for you from another library in the province. (If the book was published in the last year or you're looking for an ebook, DVD or CD, we can't source it for you as an interlibrary loan, but please consider using our Suggest a Purchase form.)

About Interlibrary Loans

In requesting an interlibrary loan, please note:

  • Our Library allows a maximum of 10 active interlibrary loan requests at any time. Please make only one request per title.
  • At this time, requests for print materials only are being accepted.

Items borrowed by interlibrary loan must be returned to one of our three libraries (Lynn Valley, Capilano or Parkgate).

How to Make an Interlibrary Loan Request

Here are the steps to making an interlibrary loan request:

  1. Check our library catalogue to see if the title is available from NVDPL.
  2. If we don't have the title, search the Outlook Online catalogue to see if it is available at another library in British Columbia. You can contact a librarian if you need help finding an item.
  3. From the results list in Outlook Online, select your desired format (e.g., “Book” or “Large Print”).
  4. If there are multiple results for the title you are looking for, select the record that has the most libraries listed as owning the title.
  5. On the Outlook Online record for the title, click the “Request This Item” button. Take care to complete the request form as follows:
Outlook Online field What to type
Patron Identifier/Last Name Enter your last name (e.g., Smith)
Patron's First Name Enter your first name (e.g., Jane)
Create a Password Enter the last four digits of your telephone number
Patron's Library Card Number
Enter the barcode number from your North Vancouver District Public Library card
Patron's phone Enter your home phone number
Patron's email If you prefer email communication, enter your email address here
Pickup Location Options Please use the drop-down menu to select your preferred NVDPL branch for pickup (Lynn Valley, Capilano or Parkgate)
Patron's Notes Enter any additional pertinent information here
  1. Once the form is complete, click the “Submit” button.

Please note: In order for the Outlook Online site to display properly, it may be necessary to clear your web browser’s cache.

Tracking Your Interlibrary Loan Request

You may track the progress of your Interlibrary Loan requests at any time. In Outlook Online, click “Track ILL Requests” in the top right-hand corner of the screen.  In order to log in, please enter the following information from your original request(s):

Outlook Online field What to type
Name (Last, first) Enter your last name, followed by your first name, as input in the “Patron's Identifier / Last Name” and “Patron’s First Name” fields of the request form.
Example: Smith, Jane
Password Enter the password you created for your original request. This should be the last four digits of your telephone number.

Please note that interlibrary loans can take two or more weeks to be delivered.

Please contact the ILL Department at 604-990-5800, ext. 8106, or bnvd.ill@nvdpl.ca, if you require further information on the progress of your interlibrary loan.