Borrowing & Renewing

Borrowing

Any resident of a community served by an InterLINK library is eligible to register for a North Vancouver District Public Library card. See Getting a Library Card for more details.

What You Can Borrow

Cardholders may borrow from our physical and digital collections. Physical materials that may be taken home include books, magazines, DVDs and Blu-Rays, CDs, audiobooks, playaways and games. Digital resources that may be accessed through our website 24/7 and in the Library during open hours include ebooks, digital movies and TV shows, downloadable music and audiobooks, and databases. Have your Library card ready since many of our digital resources require you to enter your barcode and PIN.

Borrowing Responsibility

Library borrowers are responsible for any charges incurred on Library materials borrowed on their cards, even on items borrowed by someone else using their cards (unless the card has been lost or stolen).

A parent or guardian must accept responsibility for all charges incurred on a child's borrowing card (0 - 12 years), by signing each card. Library borrowers are responsible for reporting changes of address and lost or stolen cards to the Library immediately.

Borrowing Limits

For the first two months after you register, you are limited to a total of 10 items checked out at any one time.  After that, the limit increases to 100.  Certain limits may apply on some high-demand materials.  Currently, borrowers are limited to four Fast Track DVDs and Blu-Rays.

Loan Periods and Fines

Please Note:  As of April 2016, if you have more than $5.00 in fines, you will not be able to borrow or renew  items.  Fines may be paid by debit or credit card at the self-checkout terminals or by debit, credit or cash at the Accounts desk at the Library.

The Library levies a fine when Library materials are not returned on the due date. The amount is set by the Library Board.  All fines are calculated only for the days that the Library is open to the public.  Library materials returned in the book drop outside of Library hours will be treated as returned the next day the Library is open and subject to all applicable fines. 

Item Type Loan Period (Days) Daily Fine
Adult Books 21 35 cents
(max. $10 each item)
New adult fiction 14 35 cents
(max. $10 each item)
 
Adult magazines 21 35 cents
(max. $5 each item)
Children's and teen's books and magazines 21 10 cents
(max. $3 each item)
DVDs and Blu-rays (adult and children, excluding Fast Tracks) 7 $1
(max. $10 each item)
CDs, CD-ROMs and Playaways 21 $1
(max. $10 each item)
Wii, XBox, and PS Games 21 $1
(max. $10 each item)
Speed Reads 7 $1
(max. $40 each item)
Fast Tracks DVDs and Blu-Rays 3 $1
(max. $25 each item)
Ebook and e-audiobooks 7, 14 or 21 n/a
E-Movies and E-Television 3 n/a
E-Music 7 n/a
E-Magazines no limit n/a

Email Notification

If you choose to receive Library notices by email instead of by telephone, we will send you courtesy emails when your holds are available to be picked up and when items you have checked out will soon be due.

To sign up for email notification, ask the staff at the checkout desk or telephone your branch:

Library Phone
Lynn Valley Library 604-984-0286
Capilano Library 604-987-4471
Parkgate Library 604-929-3727

Holds

If the item you want is at another location or all copies are in use, you can place a hold on that item.  You can do this online through the catalogue, by phone, or you can ask a librarian to help you. 

You will be notified by email or automated phone message when your holds are ready for pick-up.  When your hold arrives at the branch, you have 7 days to pick it up. 

Fine for Not Picking up Holds

While there is no charge to place a hold, a charge of $1 will apply for holds that are not picked up in time.

Maximum Number of Holds

You may have up to 30 items on hold at a time. Once you have reached your limit of 30 items on hold at a time, you will see a message to let you know you currently don't have any more room to place holds (e.g., "The maximum number of requests for your borrower type has been exceeded.").  Checking out or cancelling one of your holds will free up room to place another hold again.  There is no annual limit on holds.

Cancelling a Hold

You can cancel "not ready for pickup" holds through your account online or by speaking to a Library staff member.  Please be sure to pick up holds to avoid fines.

Suspending a Hold

You have the option to suspend holds, which means that the library will not deliver your hold for the time period you specify. While the item is suspended, you'll keep your place in the hold queue. At the end of the suspension period, your hold automatically becomes active again.

Renewals

Most items can be renewed up to two times, as long as no one else has placed a hold for the item. There are no renewals on some high-demand items such as Fast Track DVDs and Speed Reads.

Most items can be renewed from home through our website.  To renew online:

  1. Log in to your Library account by entering your username or barcode and PIN (the last 4 digits of your phone number).
  2. Choose "Titles Checked Out."
  3. To renew titles in the new interface, follow these steps.

Items can also be renewed in person or through our automated telephone notification system at 604-981-3190.

Note: If you have more than $5.00 in fines, you will not be able to renew your items. If your Library card has expired, you will also be blocked from renewing items. 

Charges for Lost or Damaged Items

The Library charges for items that are lost or damaged. The amounts are set by the Library Board. If a lost item is found after it has been paid for, the cost of the item will be refunded when it is returned to the Library. The processing fee and maximum fine are non-refundable.

The current schedule of charges is: 

Lost Items or Major Damage to Items (e.g., wet books, many torn/missing pages)
Books, DVDs, CDs, video games, digital audiobooks and CD-ROMs (adult and juvenile) Full retail price, plus $10 processing fee per item
Paperbacks Full retail price, plus $5 processing fee per item
Periodicals: Adult, children's and young adult Full retail price; no processing fee  
Library Cards
Lost borrowers' cards Adult and juvenile: $3 per card
Replacement borrowers' cards No charge if worn card is turned in
Damaged Items: Minor damage
All materials Flat charge $1 per item