Online Payments

North Vancouver District Public Library makes it possible to pay online at any time, from anywhere. All you need is your library card and PIN, and a valid Visa or MasterCard credit card.

How Online Payments Work

1. Click here to pay online.

2. Enter your library card number and PIN to see a summary of the charges. Choose what you pay. All charges will be selected by default. If you wish to pay an amount different from what is in the box, type it in and click Submit below. Note: if you owe in excess of $5.00, some services may be restricted. 

3. Confirm the amount you would like to pay and click Pay From Credit Card. Online transactions are subject to a 4% convenience fee. Confirm the total and click Next. 

4. Enter your payment information and click Submit. Upon successful payment, click Next

5. Print or take a screenshot of the confirmation page—this is your receipt!

All transactions are final. If you have questions, please contact your local branch

NOTE: If you have fines that are preventing you from borrowing materials, paying your fines online will immediately reduce your account balance and your borrowing privileges will be restored. If fines are preventing access to digital resources, you can pay online but you’ll need to wait until 6:30am on the following day before you can freely use e-resources again. 

 

Online Payment FAQ

How can I pay online?
Click here to access the online payment portal. Enter your Library Card Number and PIN and click Submit.

What payment method can I use to pay online?
You can pay using any of the following credit cards:

  • Visa 
  • MasterCard

To pay by cash or debit card, please visit the Circulation Desk any NVDPL library branch.

How do I know my payment is secure?
We make every effort to ensure that your transactions will be secure and safe. We use EnvisionWare, a PCI-certified service provider, and the industry standard encryption protocol (SSL) to safeguard all of your personal information. No credit card information is stored on our servers and is processed directly by the credit card company in their cloud environment.

Is there a minimum amount that has to be paid?
No, you can pay any amount of the total outstanding. Note: if you owe in excess of $5.00, some services may be restricted, such as renewing material or requesting holds. You can also select a specific amount to pay. Please note all online payments are subject to a 4% convenience fee. To avoid this, please visit us in the branch to pay at a Self-Checkout kiosk or at the welcome desk.

Are there taxes?
No taxes apply to library fines. Please note all online payments are subject to a 4% convenience fee. To avoid this, please visit us in the branch to pay at a Self-Checkout kiosk or the Circulation Desk.

Will I get a receipt when I pay online?
Upon successful payment, you’ll be directed to a success page. Please print this page or take a screenshot, as this is your receipt.

What happens if I see a confirmation but the charges still show on my account?
Please phone your nearest library branch and follow the prompts to speak with someone about your account.

How will the charge show on my credit card statement?
It will show as North Vancouver District Public Library.

What if the amount I paid does not match what is on my credit card statement?
Please note all online payments are subject to a 4% convenience fee so the amount charged to your card may differ from the amount you owed. To avoid this, please visit us in the branch to pay at a Self-Checkout kiosk or the Circulation Desk.

What happens if my transaction is declined?
Please get in touch with your financial institution. 

Can I use my credit card to pay off another family member’s charges?
Yes. Your credit card is not tied to a specific library account.

Can I pay more than one library account at the same time?
No. Library accounts must be paid by individual transactions. 

If I make a payment will it be reflected in my account immediately?
Yes. If you are paying charges to unblock your card, you will be able to use it again immediately as long as any remaining charges on the account are under the threshold for card use. Please note, if fines are preventing access to digital resources, you can pay online but you’ll need to wait until 6:30am on the following day before you can freely use e-resources again.

What if I want to cancel a transaction before it is complete?
There is an option to cancel the transaction up until the credit card information is entered.

Can I get a refund?
Unfortunately we cannot issue refunds from online transactions. However, if you have used this service to pay for an item that was lost, but you have found it within 6 weeks of payment, please bring your receipt and the item to staff at the Circulation Desk to request assistance.

Can I pay at any time of the day or night?
With the exception of regular system maintenance, the service will be available at all hours. Please note, if fines are preventing access to digital resources, you can pay online but you’ll need to wait until 6:30am on the following day before you can freely use e-resources again.

Can I pay my on my smartphone or tablet?
Yes. Online payment has a mobile-friendly design and is easy to use on all devices.

Why can’t I sign in to download ebooks when I just paid?
Authentication for using online resources is verified through server updates every day at 6:30am. If fines are preventing access to digital resources, you can pay online but you’ll need to wait until 6:30am on the following day before you can freely use e-resources again.

Privacy and Personal Information
Personal information collected, used or disclosed by the North Vancouver District Public Library is in accordance with the B.C. Freedom of Information and Protection of Privacy Act (FOIPPA). No credit card information is stored on our servers and is processed directly by the credit card company in their cloud environment. Learn more about the Library’s Privacy Policy