COVID-19 Updates

Last updated: September 4, 2020 

Welcome back to our buildings! We are delighted to share that North Vancouver District Public Library is moving into Phase 3 of its Service Restoration Plan after two months of safely providing limited access to our buildings and collections. We’re excited to welcome you back in a bigger way!

Please read the important update below.

 

Branches are expanding access and opening in stages:

  • Parkgate Library (1st floor open only): Open as of September 2
     
  • Capilano Library: Opens September 9
    The main entrance located on Highland Blvd. is now open!
     
  • Lynn Valley Library: Opens September 16
    NVDPL Express remains open and available as we transition the rest of our building.
     

As of these dates listed above for each library, here is what will be available:

  • Access to most library spaces for self-service browsing in the stacks 
  • Holds pickup
  • Friendly staff to assist with your research needs, suggest materials for reading or viewing, or to answer questions about your library account
  • Limited individual study spaces and reading areas – recommended 60 minutes only
  • Computers for Word processing, internet, and other applications – limited to 60 minute sessions
  • Wifi and charging for personal devices – recommended 60 minute sessions
  • Self-service printing, scanning, copy, and faxing services 
  • Exterior book drops (24/7) –materials are currently isolated for 72 hours before being removed from your account. Fines are not charged on this isolation period.
  • Virtual programs and events
  • Library Takeout and Personal Picks

Temporarily unavailable:

  • Group study and/or tutoring space
  • Meeting room rentals
  • Most in-person programming 
  • No food or drinks, except beverages with lids or water bottles
  • StoryLab

 

Borrowing Periods, Fines, Holds and More: Restoring to normal at the end of September

What will this mean for you?

  • Normal borrowing periods of 21 days for most items will be restored. Loan periods vary, please review loan periods and check your receipt or NVDPL account for accurate information.
  • Overdue fines will apply to late items. We encourage you to bring materials back on or before their due date so that others in the community may enjoy them.
  • Maximum requests for holds returns to 30. Returning to normal borrowing periods means that materials should be available quicker! Try using the “For Later” shelf if you’ve reached the maximum number of holds.
  • Holds must be picked up within 7 days. Fines will apply to materials not collected in 7 days. If you need to extend or chat with staff about this, please call your local branch.

 

New Hours Starting September 8

Priority hours for self-identified immunocompromised patrons and seniors are in effect for the first hour of each day. We ask others to visit at alternate times.

  • Monday: closed
  • Tuesday-Friday: 10:00am-6:00pm
  • Saturday: 10:00am-4:00pm
  • Sundays: closed

 

Have a mask? We encourage you to wear it. 

For those with non-medical masks and who are able to wear them, we ask you to wear your mask when visiting the Library. While wearing a mask is not mandatory, we thank you in advance for your consideration. Together we can help slow the spread of COVID-19 and support our community in staying well.    

We’d like to thank our community for your patience and cooperation. We all have a role to play to keep each other and ourselves healthy.

 

Before visiting:

  • Do not visit if you are experiencing symptoms of illness, including COVID-19, or if you have come into contact with someone with symptoms.  
  • Please stay at home and don’t visit if you have travelled internationally within the last 14 days, or if you have been directed to self-isolate. 
  • Practice good hand hygiene by washing or sanitizing your hands frequently, and cover your coughs and sneezes.
  • Follow recommendations posted by public health authorities.

 

At the library:

  • Follow all posted guidelines, occupancy limits, floor markers, and time limits.
  • Maintain a distance of 6ft between yourself and others.
  • Minimize handling items or touching items you don’t intend to borrow.
  • Practice good hand hygiene by washing or sanitizing your hands frequently, and cover your coughs and sneezes.
  • If you have a mask, we encourage you to wear it. Follow the guidance from local health authorities, and be sure to combine this with the preventative measures like hand washing and physical distancing. 

 

Your Health and Wellness

We’re taking steps to help our community stay safe and we’ve developed a safety plan to guide our operations, based on the recommendations from WorkSafeBC and local health authorities. Some measures you’ll see in practice: 

  • Hand sanitizer stations are available upon entry and washrooms are available. 
  • High-touch items are cleaned on a regular basis.
  • Occupancy limits are in place.  
  • Plexiglass barriers are in place at service points. 
  • Returned materials are currently isolated for 72 hours before being checked-in. 

Our physical spaces are different and directional signage varies by branch; please follow posted guidelines for your location. 

 

Other Services 

  • NVDPL From Home
    If you prefer to access the Library from the comfort of your home, patrons with computer access will continue to have free and unlimited use of NVDPL’s digital resources through NVDPL From Home.
  • Library Takeout and Personal Picks 
    Library Takeout will continue with Personal Picks and Kids' Picks. 
  • Virtual Programs
    Library programs are now VIRTUAL! Check out all of the events we’re offering from a distance
  • Sign-up for Library Card
    A North Vancouver District Public Library card is your pass to a wealth of resources, programs, and services! Sign up for a card online. 
  • Get Help
    We are here to help answer your questions! Please contact us if you require assistance. 

 

Frequently Asked Questions

Do I have to wear a mask?
No, you are no required to wear a mask to visit NVDPL locations. If you have a mask and you are able to wear it, please consider wearing one. Follow the guidance from local health authorities, and be sure to combine this with the preventative measures like hand washing and physical distancing. 

We acknowledge that not all members of the public are able to wear masks and mask-wearing is a personal choice. Everyone will be treated equally regardless of whether they are wearing a mask in the library. Note that NVDPL does not have a supply of non-medical masks or PPE for the public.

Can I visit during priority hours?
Priority hours for seniors and self-identified immunocompromised patrons are in place to reduce the density of our buildings and allow for target populations to visit with ease and comfort. We ask others to please visit at alternative times. 

Will I be charged fines?
Overdue fines will apply to late items. We encourage you to bring materials back on or before their due date so that others in the community may enjoy them.

How long do I have to pick up my hold?
Starting at the end of September, holds must be picked up within 7 days. Fines will apply to materials not collected in 7 days. If you need to extend or chat with staff about this, please call your local branch.

How long can I borrow materials for?
At the end of September, normal borrowing periods of 21 days for most items will be restored. Loan periods vary, please review loan periods and check your receipt or NVDPL account for accurate information. If you’d like to inquire about an extended loan period, please contact your local branch and we will be happy to help you!

Can I return items to the book drop?
Yes! Book drops are open and we are following protocols for isolating returned materials. Please return books to exterior book drops. Please be patient as items will take approximately 3 days before being removed from your account. Fines will not accrue during this time.

I currently have fines exceeding $5 – will I be blocked from using online services?
If you owe more than $5 in fines, some services will be limited. If you need help, please contact us.

 

For the most up-to-date information on the evolving COVID situation, please visit:

What You Can Do 

The best way to reduce the risk of getting colds, flu and COVID-19 is by:

  • Washing your hands with soap and water for 20 seconds as often as possible. Alcohol-based hand sanitizer is a good option if washing with soap and water isn’t possible.
  • Coughing and sneezing into a tissue or your shirt-sleeve rather than your hands. 
  • Avoiding contact with people that are coughing or sneezing.
  • Practicing physical distancing when in close proximity to others. 
  • Stay home if you’re sick or experiencing flu-like symptoms. If you think you may have symptoms of coronavirus, reach out to HealthLink BC's new dedicated COVID-19 line: Call 1-888-COVID19 or text at 1-888-268-4319.