COVID-19 Updates

Last updated: May 4, 2021

Welcome to NVDPL! While all NVDPL locations remain open to serve you, we are doing our part to help keep our staff and community safe. Library staff are working hard to continue to keep our spaces welcoming but everyone has a role to play—please ensure you are doing your part by following all guidelines during your visits.

See below to learn more about what to expect during your visit and check back here for updates to library operations during COVID-19. Thank you for your patience and cooperation as we navigate our new normal together.

Library Hours 

  • Monday: closed
  • Tuesday-Thursday: 10:00am-8:00pm
  • Friday-Sunday: 10:00am-5:00pm

NEW: Vaccinations and Public Health Orders

While the Province of British Columbia’s Immunization Plan  is underway, all patrons (regardless of vaccination status) must continue to follow posted guidelines when using the library. Thank you for continuing to do your part!

NEW: Masks for Youth in Grades 4-12 

Youth in grades 4-12 should wear a mask when visiting the Library under the Provincial Health Officer’s current order. Masks for younger youth are also encouraged, when possible. If you want a sticker to decorate your mask, ask us!

REMINDER: Masks are Required

Masks must be worn in the library under the Provincial Health Officer’s current order. You must wear a mask that covers your nose, mouth, and chin for the entire duration of your visit. Staff will ask you to put on your mask so please remember to bring your mask with you. If you forget—don’t worry! We will provide you with one.

REMINDER: No Food or Drink 

Food and/or drinks are not permitted in the library at this time. Please consume food or drinks prior to entering, and remember to bring your mask! 

REMINDER: Indoor Gatherings are Prohibited  

Under the Provincial Health Officer’s current order, social gatherings are restricted. We love that the library is a place where our community can connect with one another, but in order to keep our community and our staff safe, social gatherings are not permitted at the library at this time. If you happen to meet up with a friend, please have your chat outside the library. Thank you in advance for doing your part!

 

What's available:

  • Brief visits for self-service browsing in the stacks - occupancy limits are in place
  • Holds pickup, Library Takeout and Personal Picks
  • Limited individual study spaces and reading areas – recommended 60 minutes only
  • Computers for Word processing, internet, and other applications – limited to 60 minute sessions
  • Wifi and charging for personal devices – recommended 60 minute sessions
  • Self-service printing, scanning, copy, and faxing services 
  • Socially distant staff help 
  • Exterior book drops (24/7)
  • Virtual programs and events
  • StoryLab

Temporarily unavailable:

  • No food or drinks
  • Group study and/or tutoring space
  • Meeting room rentals
  • In-person programming 
  • No food or drinks

 

Before visiting:

  • Plan your visit and bring your mask. Masks are required.
  • Don't visit if you, or a close contact, is experiencing symptoms of illness, or if you are required to self-isolate.
  • Postpone your visit if you have travelled internationally within the last 14 days.
  • Practice good hand hygiene by washing or sanitizing your hands frequently, and cover your coughs and sneezes.
  • Follow recommendations posted by public health authorities.

At the library:

  • Keep your visit brief.
  • Follow all posted guidelines, occupancy limits, floor markers, and time limits.
  • Maintain a distance of 6ft. between yourself and others.
  • Minimize handling items or touching items you don’t intend to borrow.
  • Practice good hand hygiene by washing or sanitizing your hands frequently, and cover your coughs and sneezes.
  • Masks are required in indoor public spaces. Follow the guidance from local health authorities, and be sure to combine this with the preventative measures like hand washing and physical distancing.  

 

Your Health and Wellness

Guidelines for libraries and for library visitors, issued by the BC Centre for Disease Control (BCCDC), state that the risk of transmission at libraries remains low.

safety plan is in place to guide our operations, based on the recommendations from local health authorities.

View the Safety Plan.

Some of the measures you’ll see in practice include:

  • Hand sanitizer stations are available upon entry and washrooms are available.
  • Posted guidelines, occupancy limits, floor markers, and time limits.
  • Physical distancing.
  • Plexiglass barriers at service points.
  • Regular cleaning of high-touch areas.

NVDPL, along with other BC libraries, continues to follow the advice and recommendations of provincial health authorities, which is evolving as new information is available.

 

Other Services 

  • NVDPL From Home
    Free and unlimited use of NVDPL’s digital resources from the comfort of your own home through NVDPL From Home. 
  • Library Takeout and Personal Picks 
    Expert staff can help you select your next best read through Personal Picks and Kids' Picks. Visit Library Takeout for information. 
  • Virtual Programs
    Library programs are now VIRTUAL! Check out all of the events we’re offering from a distance. 
  • Sign-up for Library Card
    A North Vancouver District Public Library card is your pass to a wealth of resources, programs, and services! Sign up for a card online. 
  • Get Help
    We are here to help answer your questions! Please contact us if you require assistance. 

 

Frequently Asked Questions

Do I have to wear a mask?
Masks must be work in the library under the Provincial Health Officer’s current order. You must wear a mask that covers your nose, mouth, and chin for the entire duration of your visit. Staff will ask you to put on your mask so please remember to bring your mask with you. If you forget—don’t worry! We will provide you with one.

I am unable to wear a mask due to a medical condition. What can I do?
We acknowledge and respect that not everyone is able to wear a mask. We are here to help you get access to library materials during this time. During this time, we recommend using Library Takeout so that we can collect materials for you and have them ready for a quick pick-up. We can also help you access digital resources. If you need to pick something up at the Library, we ask you to keep your visit quick. 

I’m at high-risk of serious illness from COVID-19.  What are my options?
The library has put controls and measures in place to keep visitors and staff safe. However, as a public space, there is some risk of encountering someone who is not following the guidelines. If you feel uncomfortable visiting, please contact your nearest NVDPL branch to discuss alternative options. We will work with you to connect you with our collections and services safely and comfortably.

Are you isolating or quarantining returned material?
Guidelines for libraries and for library visitors, issued by the BC Centre for Disease Control (BCCDC), state that the risk of transmission in libraries is very low. Evidence does not require libraries to quarantine or disinfect their loaned items.

Generally, a period of 1-2 days passes throughout the typical return cycle of materials, as materials wait in return bins before being checked-in and put on carts for re-shelving, or being transferred between branches. If you are concerned, you may choose to bring your own bag to isolate materials at home.

How long do I have to pick up my hold?
Holds must be picked up within 7 days. A processing charge will apply to materials not collected in 7 days. If you need to extend or chat with staff about this, please call your local branch.

How long can I borrow materials for?
Loan periods vary, please review loan periods and check your receipt or NVDPL account for accurate information. If you’d like to inquire about an extended loan period, please contact your local branch and we will be happy to help you!

Can I return items to the book drop?
Yes! Book drops are open. Please return books to exterior book drops.

I currently have fines exceeding $5 – will I be blocked from using online services?
If you owe more than $5 in fines, some services will be limited. If you need help, please contact us.

 

For the most up-to-date information on the evolving COVID situation, please visit: