COVID-19 Updates

Last updated: November 20, 2020 

Welcome to NVDPL. All locations of NVDPL are open!

We all have a role to play when it comes to keeping each other and ourselves healthy. We’re doing our part to limit the spread of COVID-19 by implementing health and safety regulations in according with local health authorities. When visiting, please do your part to help limit the spread of COVID-19 and keep visitors, staff, and our community safe by following posted guidelines.

Learn more about what to expect on your visit below and check back here for updates to library operations during COVID-19. Thank you for your patience and cooperation as we navigate our new normal together.

 

NEW: Masks are Required

Under the Provincial Health Officer’s current order, masks are required in indoor public spaces. Masks must be worn during visits to North Vancouver District Public Library. Please remember to bring your mask with you.

 

NEW: Avoid Social Gathering 

Under the Provincial Health Officer’s current order, social gatherings are restricted. We love that the library is a place where our community can connect with one another, but in order to keep our community and our staff safe, social gatherings are not permitted at the Library at this time. Thank you in advance for doing your part!

 

NEW: No Food or Drink 

During this time, food or drink is not permitted at the Library. Please do not consume food or drinks and remember to bring your mask! 

 

Library Hours 

  • Monday: closed
  • Tuesday-Thursday: 10:00am-8:00pm
  • Friday: 10:00am-6:00pm
  • Saturday: 10:00am-4:00pm
  • Sundays: closed

*Priority hours for self-identified immunocompromised patrons and seniors are in effect for the first hour of each day. We ask others to visit at alternate times.

 

What's available:

  • Self-service browsing in the stacks - occupancy limits are in place
  • Holds pickup
  • Friendly staff to assist with your research needs, suggest materials for reading or viewing, or to answer questions about your library account
  • Limited individual study spaces and reading areas – recommended 60 minutes only
  • Computers for Word processing, internet, and other applications – limited to 60 minute sessions
  • Wifi and charging for personal devices – recommended 60 minute sessions
  • Self-service printing, scanning, copy, and faxing services 
  • Exterior book drops (24/7)
  • Virtual programs and events
  • Library Takeout and Personal Picks

Temporarily unavailable:

  • Group study and/or tutoring space
  • Meeting room rentals
  • Most in-person programming 
  • No food or drinks, except beverages with lids or water bottles
  • StoryLab – coming soon!

 

Before visiting:

  • Plan your visit and bring your mask. Masks are required.
  • Don't visit if you, or a close contact, is experiencing symptoms of illness, or if you are required to self-isolate.
  • Postpone your visit if you have travelled internationally within the last 14 days.
  • Practice good hand hygiene by washing or sanitizing your hands frequently, and cover your coughs and sneezes.
  • Follow recommendations posted by public health authorities.

At the library:

  • Follow all posted guidelines, occupancy limits, floor markers, and time limits.
  • Maintain a distance of 6ft. between yourself and others.
  • Minimize handling items or touching items you don’t intend to borrow.
  • Practice good hand hygiene by washing or sanitizing your hands frequently, and cover your coughs and sneezes.
  • Masks are required in indoor public spaces.  Follow the guidance from local health authorities, and be sure to combine this with the preventative measures like hand washing and physical distancing.  

 

Your Health and Wellness

Guidelines for libraries and for library visitors, issued by the BC Centre for Disease Control (BCCDC), state that the risk of transmission at libraries remains low.

safety plan is in place to guide our operations, based on the recommendations from local health authorities. Some of the measures you’ll see in practice include:

  • Hand sanitizer stations are available upon entry and washrooms are available.
  • Posted guidelines, occupancy limits, floor markers, and time limits.
  • Promotion of physical distancing.
  • Plexiglass barriers at service points.
  • Regular cleaning of high-touch items.

NVDPL, along with other BC libraries, continues to follow the advice and recommendations of provincial health authorities, which is evolving as new information is available.

 

Other Services 

  • NVDPL From Home
    Free and unlimited use of NVDPL’s digital resources from the comfort of your own home through  NVDPL From Home
  • Library Takeout and Personal Picks 
    Expert staff can help you select your next best read through Personal Picks and Kids' Picks. Visit Library Takeout for information. 
  • Virtual Programs
    Library programs are now VIRTUAL! Check out all of the events we’re offering from a distance
  • Sign-up for Library Card
    A North Vancouver District Public Library card is your pass to a wealth of resources, programs, and services! Sign up for a card online. 
  • Get Help
    We are here to help answer your questions! Please contact us if you require assistance. 

 

Frequently Asked Questions

Do I have to wear a mask?
Under the Provincial Health Officer’s current order, masks are required in indoor public spaces. Masks must be worn during visits to North Vancouver District Public Library. Please remember to bring your mask with you.

I am unable to wear a mask due to a medical condition. What can I do?
We acknowledge and respect that not everyone is able to wear a mask. We are here to help you get access to library materials during this time. During this time, we are recommending Library Takeout so that we can collect materials for you and have them ready for a quick pick-up. We can also help you access digital resources. If you need to pick something up at the Library, we ask you to keep your visit quick. 

Can I visit during priority hours?
Priority hours for seniors and self-identified immunocompromised patrons are in place to reduce the density of our buildings and allow for target populations to visit with ease and comfort. We ask others to please visit at alternative times. 

Are you isolating or quarantining returned material?
Guidelines for libraries and for library visitors, issued by the BC Centre for Disease Control (BCCDC), state that the risk of transmission in libraries is very low. Evidence does not require libraries to quarantine or disinfect their loaned items.

Generally, a period of 1-2 days passes throughout the typical return cycle of materials, as materials wait in return bins before being checked-in and put on carts for re-shelving, or being transferred between branches. If you are concerned, you may choose to bring your own bag to isolate materials at home.

Will I be charged fines?
Overdue fines will apply to late items. We encourage you to bring materials back on or before their due date so that others in the community may enjoy them.

How long do I have to pick up my hold?
Holds must be picked up within 7 days. A $1 processing charge will apply to materials not collected in 7 days. If you need to extend or chat with staff about this, please call your local branch.

How long can I borrow materials for?
Loan periods vary, please review loan periods and check your receipt or NVDPL account for accurate information. If you’d like to inquire about an extended loan period, please contact your local branch and we will be happy to help you!

Can I return items to the book drop?
Yes! Book drops are open. Please return books to exterior book drops.

I currently have fines exceeding $5 – will I be blocked from using online services?
If you owe more than $5 in fines, some services will be limited. If you need help, please contact us.

 

For the most up-to-date information on the evolving COVID situation, please visit: