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NVDPL's Response to COVID-19 and FAQ

Closure Notice

The health and well-being of our patrons, partners and employees is always top of mind for us here at North Vancouver District Public Library. We have been monitoring the developing COVID-19 situation closely, following guidance from leading health authorities in our province and our community. It is with the health and well-being of our patrons and staff in mind, and upon recommendation from the local health authority, that the decision has been made to close the library until further notice. 

All locations of NVDPL will be closing until further notice as of 9:00pm on Monday, March 16 to help limit the spread of COVID-19 virus.  We do not yet know how long our facilities will be closed to the public.

We appreciate the community’s understanding and patience as we collectively navigate this situation and do our part to help slow the spread of COVID-19 in our community. Please read below for information on how we're taking care of late fees and holds during this time. 

We know that this is a concerning time for everyone. Let’s take care of each other. Let’s all do our part.

 

For the most up-to-date information on the evolving COVID situation, please visit:

If you are feeling sick, please stay home and take care of yourself. HealthLink BC has set up a new dedicated COVID-19 line: Call 1-888-COVID19 or text 604-630-0300.

 

Late Fees and Holds

  • While book drops are currently open, if you have materials checked out, please feel free to keep them at home for now.
  • All late fees are currently suspended. Due dates and renewals will be extended, and there is no charge for non-pickup of holds​.
  • At this time, holds will not be available for pick-up.
  • Any items currently available for pickup will remain on hold for you, so you will not miss items you have been waiting for, you’ll just have a wait a little longer to enjoy them.

NVDPL Programs and Services

All NVDPL locations will be closed as of 9:00pm on Monday, March 16, 2020 and, effective immediately, all programs will be cancelled until further notice. We will be updating this page with any changes. Follow us here, or on Twitter or Facebook for other news.

 

Accessing Library Services

  • NVDPL From Home
    We offer ebooks and e-audiobooks that you can download to your phone, tablet or ereader, as well as many streaming movies. To access a variety of Library materials from the comfort of your home, please visit our NVDPL From Home page.
     
  • Access Your Account Online 
    Using your library barcode and PIN, log in on our catalogue, then visit “My Library Dashboard” to renew your materials online, place holds from home, check for due dates, new titles and more.
     
  • Get Help Online 
    We are here to help you navigate NVDPL from home. Librarians can take your questions via email. Please don’t hesitate to reach out.

 

What You Can Do 

The best way to reduce the risk of getting colds, flu and COVID-19 is by:

  • Washing your hands with soap and water for 20 seconds as often as possible. Alcohol-based hand sanitizer is a good option if washing with soap and water isn’t possible.
  • Coughing and sneezing into a tissue or your shirt-sleeve rather than your hands. 
  • Avoiding contact with people that are coughing or sneezing.
  • Practicing “social distancing” when in close proximity to others. 
  • Stay home if you’re sick or experiencing flu-like symptoms. If you think you may have symptoms of coronavirus, reach out to HealthLink BC's new dedicated COVID-19 line: Call 1-888-COVID19 or text at 1-888-268-4319.

Frequently Asked Questions

  • Why was this decision made?
    Our patrons’ and staff’s health and wellbeing is always our top priority. Following a recommendation from Vancouver Coastal Health regarding North Shore community and cultural centres, including libraries, the decision was made to close our physical locations in order to limit the potential spread of COVID-19.
     
  • When will you be open?
    At this time, we do not have any indication of when we will reopen as we are working under the guidance of local health authorities during this evolving situation. Once we are cleared to reopen, we will be sure to let our patrons know. For the most up-to-date information, stay tuned to www.nvdpl.ca.
     
  • Will I get fines on my account?
    During this time, items currently on loan will not incur any fines and their due dates will be extended. In addition, items currently on hold will continue to be held until the Library is reopened. 
     
  • How do I renew items on my account?
    During this time, it is not necessary to renew or return items; due dates will be extended by NVDPL.
     
  • Can I return items to the book drop?
    At this time, the book drops are open if you wish to return materials. However, if you have materials checked out, please feel free to keep them at home for now.
     
  • How can I pick up my holds?
    At this time, holds cannot be picked up from our branches. However, we will keep these items on hold for you to be picked up once the Library has been reopened. We recommend trying digital services. 
     
  • How else can I get books, e-books, and other media?
    The Library has a wealth of resources online including books, magazines, newspapers, e-audiobooks, movies, learning resources, and more! To get started, check out our NVDPL From Home page at https://nvdpl.ca/nvdpl-home. You can access this material on your computer, iOS or Android mobile device, or on your Kobo e-reader. 

    You can call a Librarian at any of ourn three branches between the hours of 9:00am-5:00pm Monday through Friday. Alternatively, help is also available online.
     
  • Can book borrowed be read on a Kindle device?
    If you have a Kindle Fire tablet, Libby and other apps can be downloaded to it. However, if it is a Kindle e-reader, it will unfortunately not work with our e-resources. 
     
  • Can I call the library if I need technical assistance withdigital services such as e-books?
    Yes! You can call a Librarian at any of our three branches between the hours of 9:00am-5:00pm Monday through Friday. Alternatively, help is also available online.
     
  • I would like to access digital services but I don’t yet have a library card– can I register for an account?
    If you reside in the District of North Vancouver, you can register for an account over the phone with us. Please call the Circulation Department at any of our three branches between the hours of 9:00am-5:00pm Monday through Friday.
     
  • I’ve lost/misplaced my library card – how do I retrieve my library card number to access my account?
    Please call the Circulation Department at any of our three branches between the hours of 9:00am-5:00pm Monday through Friday.
     
  • I currently have fines exceeding $5 – will I be blocked from using online services?
    No! This threshold only applies to physical materials, so you are free to access digital resources during this time. If you need help, please contact us!  
     
  • What do I do about InterLibrary Loans?
    InterLINK is still facilitating the delivery of materials. We have not received information about extensions / leniency for ILLs, so it is best to check directly with the lending library about their procedures.
     
  • Is every library closed?
    All North Shore libraries are currently closed to the public. Most, if not all, Metro Vancouver libraries are also closed.
     
  • Where can I get information on the coronavirus (also known as COVID-19)?
    We recommend the following resources: BC Provincial Health Authority, BC Centre for Disease Control, The Federal Government of Canada’s website for COVID-19, or HealthLink BC’s new dedicated COVID-19 line: Call 1-888-COVID19 or text 604-630-0300.