Article

Library Update

UPDATE: June 29, 2020

Launching NVDPL Express 

Since our closure, NVDPL staff have been working hard to serve our community through Library Takeout, NVDPL From Home, and virtual programming. And now, we are thrilled to announce that we are launching NVDPL Express, the first step to reintroducing some in-person services at our libraries. At this time, we will only be reopening some spaces of the library with occupancy limits in effect. 

Starting July 7, we are offering: 

  • Self-Service Holds Pick Up
    No need to book an appointment to get your holds! Pick up your items during our posted service hours effective July 7:

Tuesdays: 1:00pm-6:00pm
Wednesdays*: 10:00am-4:00pm
Thursdays: 2:00pm-7:00pm
Fridays: 10:00am-4:00pm
Saturdays*: 10:00am-4:00pm

*Priority hours are in effect from 10:00am-11:00am on Wednesdays and Saturdays. Please see below. 

Please note that occupancy limits are in effect for Express library areas, which means you may need to wait to enter the Library. We encourage you to keep your visits quick during this time. 

  • Quick Picks
    Select from a curated collection of new, popular, or staff favourite items. If you’d like items from the rest of our collection, place a hold in advance or ask staff for help during your visit to the library.
     
  • In-Person Assistance with Account Services
    If you have questions about your library account, borrowing periods, due dates or fines, please ask a staff member for help. Remember to maintain a minimum of 6 ft. between yourself and others.
     
  • In-Person Assistance with Borrowing
    Need an item located in the library? Ask a staff member for assistance. We will do our best to locate the item for you during your visit. 
     
  • Book Return 
    We are accepting book returns! Please return them through exterior book drops, as we continue to isolate returned materials.
     
  • Public Computing and Printing at Lynn Valley Library 
    Drop-in public computing is available for 45-minute sessions for people with a library card in the Community Room at Lynn Valley Library. Printing services up to 10 pages are also available. This service is currently only available at Lynn Valley Library.
     
  • Priority Hours for seniors and self-identified immunocompromised patrons,
    The first hour of service on Wednesday and Saturday (10:00am-11:00am) are considered priority hours are patrons in our community who self-identify as higher-risk or immunocompromised. You do not need to validate this with staff. We ask other patrons to please consider visiting at other times.
 
Services Temporarily Unavailable 
  • Access to most of our collections and spaces—staff can help you find what you need! Ask a staff member on your visit if you’d like help accessing material in spaces currently inaccessible to the public. 
  • Public seating, study spaces and meeting rooms. 
  • In-person public programming inside the library.
 
Don't forget to bring your library card!
 
We’d like to thank our community for your patience and cooperation as we have collectively navigated this evolving situation. More details about the next phases of the reintroduction of library services will be available in August. 
 
We look forward to seeing you soon. Please read on for more details about your visits to NVDPL Express. 
 

What You Can Expect During Your Visits to NVDPL 

While we look forward to welcoming you back to the Library, it’s important to know that your visits will be different than what you’re used to. We all have a role to play in keeping each other and ourselves safe. Please follow posted guidelines on your visits to NVDPL Express Libraries, which may including: 
 
  • Ensure you are maintaining a distance of 6ft. between yourself and others. 
  • Practice good hand hygiene by washing or sanitizing your hands frequently, and cover your coughs and sneezes. 
  • Try to minimize handling items or touching items on hold for others. 
  • Occupancy Limits are in effect. NVDPL Express is designed to help keep your visit quick and simple. This may mean that you need to wait to enter the Library. We encourage you to keep your visits quick during this time. Don’t forget to bring your library card!
  • While not required for entry, you can consider if wearing a non-medical mask is an option for you. Follow the guidance from local health authorities, and be sure to combine this with the preventative measures like hand washing and physical distancing. 
  • Do not visit if you or someone in your household is experiencing symptoms of illness, including COVID-19, or if you have come into contact with someone experiencing symptoms of illness. 
  • Please stay at home if you have travelled internationally within the last 14 days, or if you have been directed to self-isolate. 
Please note that at Capilano Library, the entrance to NVDPL Express has been temporarily relocated to the back of the building on Crescentview Drive. 
 
Health and Safety
 
We’re taking steps to help our community stay safe and we’ve developed a safety plan to guide our operations, based on the recommendations from WorkSafeBC and local health authorities. Some measures you’ll see in practice: 
 
  • Hand sanitizer stations are available upon entry and washrooms are available if you need access to the facility or for hand washing. 
  • High-touch items are cleaned on a regular basis.
  • Occupancy limits are in place.  
  • Plexiglass barriers are in place at select service points. 
  • Returned materials are currently isolated for 72 hours before being put back into circulation. 
  • Physical distancing floor markers. 
  • And others. 
Our physical spaces are different and directional signage varies by branch; please follow posted guidelines for your location. North Vancouver District Public Library has developed a Safety Plan for our operations during this time, based on the recommendations from local health authorities and WorkSafeBC.
 

Other Services 

NVDPL From Home
If you prefer to access the Library from the comfort of your home, patrons with computer access will continue to have free and unlimited use of NVDPL’s digital resources through NVDPL From Home.
 
Library Takeout 
Library Takeout will continue with Personal Picks and Kid’s Picks. You will not need to book a pick-up time, simply place a hold and pick-up materials during our NVDPL Express service hours. 
 
Virtual Programs
Library programs are now VIRTUAL! Check out all of the events we’re offering from a distance
 
Sign-up for  Library Card
A North Vancouver District Public Library card is your pass to a wealth of resources, programs, and services! Sign up for a card online. 
 
Get Help
We are here to help answer your questions! Please contact us if you require assistance. 

 

Frequently Asked Questions

  • When will you be open? NVDPL Express spaces will be launching at all three NVDPL locations starting July 7. More details about the next phase of reintroduction of services at our locations will be available in August. 
     
  •  Do I need to wear a mask? 
    While not required for entry, you can consider if wearing a non-medical mask is an option for you. Follow the guidance from local health authorities, and be sure to combine this with preventative measures, such as hand washing and physical distancing.
  • Can I return items to the book drop?
    Yes! Book drops are open and we are following protocols for isolating returned materials. Please be patient as items will take approximately 3 days before being removed from your account. 
     
  • Can I borrow physical materials?
    Starting July 7, we are pleased to offer NVDPL Express services for self-service holds pick up, quick picks, and in-person assistance with your accounts.
     
  • Can I pick up my holds?
    You can now place new holds by accessing your online library account. Starting July 7, you will no longer need to book an appointment for picking up materials. Occupancy limits are in effect for NVDPL Express visits. 
     
  • Will I get fines on my account?
    Loan periods for most materials are extended to give you more time to enjoy them and reduce the number of trips you need to take to the library. Please check your date-due slips for accurate information.

    If you have materials checked out and do not feel comfortable, or are not able, to leave your home, please connect with a staff member for assistance.
     
  • How do I renew items on my account?
    If you’d like to enjoy your materials for longer, you can renew materials online as long as they have not been requested by others. Watch this short video, or connect with a staff member for assistance.
     
  • How do I pause my holds?
    If you do not want to pick-up your holds during this time, you will need to pause your holds to ensure you don’t lose your spot in the queue. Watch this short video, or connect with a staff member for assistance.
     
  • I would like to access digital services but I don’t yet have a library card– can I register for an account?
    If you reside in the District of North Vancouver, you can register for an account online, or with us over the phone. 
     
  • I’ve lost/misplaced my library card – how do I retrieve my library card number to access my account?
    Please call the Circulation Department at any of our three branches during our open hours. 
     
  • I currently have fines exceeding $5 – will I be blocked from using online services?
    No! We have temporarily removed the requirement for fines to be under $5 to access digital content. If you need help, please contact us. 

 

For the most up-to-date information on the evolving COVID situation, please visit:

What You Can Do 

The best way to reduce the risk of getting colds, flu and COVID-19 is by:

  • Washing your hands with soap and water for 20 seconds as often as possible. Alcohol-based hand sanitizer is a good option if washing with soap and water isn’t possible.
  • Coughing and sneezing into a tissue or your shirt-sleeve rather than your hands. 
  • Avoiding contact with people that are coughing or sneezing.
  • Practicing physical distancing when in close proximity to others. 
  • Stay home if you’re sick or experiencing flu-like symptoms. If you think you may have symptoms of coronavirus, reach out to HealthLink BC's new dedicated COVID-19 line: Call 1-888-COVID19 or text at 1-888-268-4319.