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Library Update

UPDATE: May 19, 2020
BC’s Restart Plan provides some guidance regarding the gradual social and economic reopening of BC starting mid-May. You may be wondering what the “new normal” means for NVDPL? Plans are in development for the gradual and phased reintroduction of library services. Please read the important information below. 

While we remain closed to the public, you can enjoy: 

  • Library Takeout at NVDPL
    Schedule a pick-up to enjoy library materials at home! We can also pair you with Personal Picks.
  • Virtual Programs
    Library programs are now VIRTUAL! Check out all of the events we’re offering while our facilities are closed.
  • NVDPL From Home
    Enjoy library content from the comfort of your own home! We have a great selection of online resources available to you, such as e-books, e-magazines, and e-audiobooks, or streaming films.
  • Sign-up for  Library Card
    A North Vancouver District Public Library card is your pass to a wealth of resources, programs, and services! Sign up for a card online. 
  • Get Help
    We are here to help answer your questions! Please contact us if you require assistance. 

You can read more about the current service updates below.

Thank you for your continued support as we all navigate this evolving situation. The health and well-being of our patrons, communities, and staff, remains our top priority. 

Let’s continue to take care of each other until we meet again. Stay well.

 

Frequently Asked Questions

 

  • When will you be open?
    A multi-phased plan for the gradual reintroduction of services according to guidelines and requirements for enhanced service protocols are in development. We will post updates to this page of our website. 
  • Can I return items to the book drop?
    Yes! Book drops are open and we are following protocols for isolating returned materials. Please be patient as items will take approximately 3 days before being removed from your account. 
     
  • Can I borrow physical materials?
    Yes! We are pleased to offer Library Takeout for contactless pick-up. Learn more.  
     
  • Can I pick up my holds?
    You can now place new holds by accessing your online library account. You will receive notifications when your holds are ready and you will need to schedule an appointment to pick-up your Library Takeout as physical distancing protocols are in effect at all NVDPL locations.

    We have extended the holds pick-up window to 14 days to help reduce the number of trips you will need to schedule to pick up multiple items. No fines will apply to items not picked-up.
     
  • Will I get fines on my account?
    If you have materials checked out from before March 17, they will start coming due soon. For new borrowing, loan periods for most materials are extended to give you more time to enjoy them and reduce the number of trips you need to take to the library. Please check your date-due slips for accurate information.

    If you have materials checked out and do not feel comfortable, or are not able, to leave your home, please connect with a staff member for assistance.
     
  • How do I renew items on my account?
    If you’d like to enjoy your materials for longer, you can renew materials online as long as they have not been requested by others. Watch this short video, or connect with a staff member for assistance.
     
  • How do I pause my holds?
    If you do not want to pick-up your holds during this time, you will need to pause your holds to ensure you don’t lose your spot in the queue. Watch this short video, or connect with a staff member for assistance.
     
  • I would like to access digital services but I don’t yet have a library card– can I register for an account?
    If you reside in the District of North Vancouver, you can register for an account over the phone with us or online
     
  • I’ve lost/misplaced my library card – how do I retrieve my library card number to access my account?
    Please call the Circulation Department at any of our three branches between the hours of 9:00am-5:00pm Monday through Friday.
     
  • I currently have fines exceeding $5 – will I be blocked from using online services?
    No! We have temporarily removed the requirement for fines to be under $5 to access digital content. If you need help, please contact us. 

 

For the most up-to-date information on the evolving COVID situation, please visit:

What You Can Do 

The best way to reduce the risk of getting colds, flu and COVID-19 is by:

  • Washing your hands with soap and water for 20 seconds as often as possible. Alcohol-based hand sanitizer is a good option if washing with soap and water isn’t possible.
  • Coughing and sneezing into a tissue or your shirt-sleeve rather than your hands. 
  • Avoiding contact with people that are coughing or sneezing.
  • Practicing “social distancing” when in close proximity to others. 
  • Stay home if you’re sick or experiencing flu-like symptoms. If you think you may have symptoms of coronavirus, reach out to HealthLink BC's new dedicated COVID-19 line: Call 1-888-COVID19 or text at 1-888-268-4319.